Make a data protection complaint

If you are unhappy with how OpenX24 has collected, used, stored or shared your personal data, tell us here. OpenX24 is a trading name of Servolia LLC, which is the data controller described in our Privacy Policy. You do not need an account or an order with us to complain.

What happens when you complain

• We acknowledge it within 30 days — in practice at once: when you use the form below, an acknowledgement with your reference number is emailed to you straight away. If you write by email or post, we acknowledge it as soon as we read it.
• We investigate it. We look at what happened to your data and why, and if we need anything more from you to do that, we ask.
• We tell you the outcome — what we found and what we have done about it — by email, or by post if you wrote to us by post.

Complain using this form

Your name Your email address (we send the acknowledgement and the outcome here) What is it about? How my personal data was collected or used Marketing or follow-up emails Cookies, tracking or advertising A request about my data (access, correction, deletion) not handled My data being lost, exposed or shared Something else What happened? Order number or other reference (optional) Send my complaint

We use what you send only to investigate and answer your complaint. It is stored encrypted, it is never used for marketing, and it is never sent to an advertising platform.

Other ways to complain

You do not have to use the form. A complaint by email or by post is handled in exactly the same way.

• By email: hello@openx24.com — please put “Data protection complaint” in the subject line.
• By post: OpenX24, a trading name of Servolia LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.

Complaining to the ICO

You can also complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk/make-a-complaint, telephone 0303 123 1113. The ICO usually asks whether you have raised it with us first, which is why we make that quick — but you can contact them at any time.