Refund Policy

1. After you pay

OpenX24 sells to businesses only (clause 1a of our Terms), and this policy is written for business customers. Your payment books your order. Delivery starts when we have what we need from you — the setup form, or the details your dashboard asks for — not at the moment of payment, and every delivery time we give is counted from then.

Payments are not refundable on a change of mind, including before you have sent us what we need. If you would rather start later, tell us at hello@openx24.com and we hold your order until you are ready. If we cannot deliver what you paid for, you get your money back (section 3). Nothing here limits a right the law gives you that cannot be excluded.

2. Once work has begun

Once we have started building your project — including design, theme setup, product loading, or integration work — payments cover work already performed and are not refundable on a change of mind. This applies even if you later decide not to continue.

Two exceptions, both deliberate. Where the law gives you a cancellation right we honour it, and we charge only for the work actually done up to the point you cancel rather than keeping the whole fee. And if we have not delivered what you paid for at all, section 3 applies and you get your money back — “work has begun” is not a reason to keep payment for something that never arrived.

3. Delays, on either side

Delivery timeframes on our Pricing page assume we receive everything needed from you (products, branding assets, store access) promptly. Delays caused by missing or late information from your side do not entitle you to a refund, as they do not reflect delays on our part.

If a delay is on our side, we tell you in writing with a revised date and keep working at no additional charge until the setup is delivered. Late delivery does not trigger an automatic refund. This does not affect your statutory rights, and clause 2 above does not apply to work we have charged for and not delivered — if we cannot deliver at all, you get your money back.

4. Run subscriptions, Local SEO Care and Authority Building

Run plans (Core, Pro and Scale), Local SEO Care and Authority Building (Core and Growth) are billed in advance and are non-refundable for the period already paid. A Run plan added with a store build begins with a trial: nothing is charged for the plan until the trial ends, and cancelling before then costs nothing. You can cancel future billing at any time from your dashboard, or by emailing hello@openx24.com; service continues to the close of the period already paid for, and we will export your CRM data to CSV free of charge on request for 60 days afterwards.

Annual plans are non-refundable once the year has begun, except where required by law. If you need to stop mid-year, contact us — we will normally offer the remaining months as account credit rather than a refund.

Included change-work hours expire monthly and have no cash value; unused hours are not refundable or transferable.

5. No guarantee of business results

Refunds are based on whether work was delivered as described in your plan — not on your store's sales, traffic, or business performance after delivery, which depend on factors outside our control. See our Terms of Service, Section 7.

6. How to request a refund

Email hello@openx24.com with your order details and the reason for your request. Eligible refunds are processed back to your original Stripe payment method, typically within 5–10 business days.

7. Contact

Questions about this policy can be sent to hello@openx24.com.